De-escalation
Learning and reviewing conflict de-escalation techniques and how to stay grounded in the moment while safely handling tense situationsDe-escalation training topics:Early identification: Recognizing signs of agitation and intervening earlyConflict resolution: Using negotiation and mediation to address the underlying drivers of conflictEmpathy: Being nonjudgmental and trying to understand the other person's feelingsPersonal space: Allowing space to show respect and decrease anxietyBoundaries: Setting clear guidelines for what is acceptableCalmness: Remaining calm and not letting your own emotions impact youBenefits of de-escalation training:Reducing stressImproving moraleImproving communicationImproving retentionImproving productivityImproving customer retentionPreventing violent or aggressive incidentsPromoting a safer environment