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De-escalation
September 14 @ 12:30 pm - 1:30 pm
Learning and reviewing conflict de-escalation techniques and how to stay grounded in the moment while safely handling tense situations
De-escalation training topics:
- Early identification: Recognizing signs of agitation and intervening early
- Conflict resolution: Using negotiation and mediation to address the underlying drivers of conflict
- Empathy: Being nonjudgmental and trying to understand the other person’s feelings
- Personal space: Allowing space to show respect and decrease anxiety
- Boundaries: Setting clear guidelines for what is acceptable
- Calmness: Remaining calm and not letting your own emotions impact you
Benefits of de-escalation training:
- Reducing stress
- Improving morale
- Improving communication
- Improving retention
- Improving productivity
- Improving customer retention
- Preventing violent or aggressive incidents
- Promoting a safer environment